Support

Need help? Email support@yourshare.fyi. Tell us the email address you sign in with (never your password) and what happened.

Common questions

How do I cancel YourShare Pro?

Subscriptions are handled by Apple. In the app, tap your initials (top left) ▸ Subscription ▸ Manage Subscription. Or on your iPhone, open Settings ▸ your name ▸ Subscriptions ▸ YourShare. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

How do I get a refund?

Apple processes every App Store payment, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue refunds ourselves. See our Refund Policy for details.

I paid for Pro but the app doesn't show it.

Make sure your iPhone is signed in to the Apple ID you paid with. Then tap your initials ▸ Subscription, open the upgrade screen and tap Restore Purchases.

How do I delete my account?

Tap your initials (top left) ▸ Account ▸ Delete Account. This permanently deletes your account and all of its data (trades, watchlist, plans and saved scenarios) and can't be undone. Deleting your account doesn't cancel an Apple subscription, so cancel that separately. You can also email support@yourshare.fyi and we'll delete it for you.

I forgot my password.

On the sign-in screen, tap "Forgot password?" and enter your email address. We'll send you a link to choose a new password.

An imported trade looks wrong.

AI Trade Import can misread a screenshot, so check each trade before you save it. To fix a saved trade, open it from the Trades tab and tap Edit.

Is YourShare financial advice?

No. YourShare is a record-keeping tool. Nothing in the app is investment, financial, tax or legal advice. See our Terms of Service.

What do you do with my data?

We use it only to run the app. We don't sell it, show ads or use tracking. Our Privacy Policy lists exactly what we collect and who we share it with.

Still stuck?

Email support@yourshare.fyi and we'll get back to you.